OUR GOAL : WE WANT YOU TO BE SATISFIED WITH YOUR PURCHASE

OUR PROMISE:  WE STAND BEHIND EVERYTHING WE SELL 

OUR GUARANTEE:  MONEY BACK POLICY ON ALL OUR PRODUCTS

Damaged Merchandise:

Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We cannot be responsible for damage caused by the freight carrier.

Manufactures Defects:

If a product appears to have a manufactures defect, call our Warehouse at (888) 340-0614 for instructions. Do not return Items to us without first calling to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the box.

Return Merchandise Policy:

Permission for any return merchandise must be secured from our return department. For questions about returning merchandise please use our Feedback Form to submit a request to our Return Department. The return of non-defective PEARL merchandise when authorized will incurr initial shipping charges and non-recoverable 3% merchant fees. The return of non-defective NON-PEARL merchandise when authorized will incurr a flat 15% restocking fee to cover non-recoverable charges. No packages will be accepted without a Return Authorization Number written on the box. Related shipping/insurance costs and state taxes if applied will also be deducted . 

After a return is authorized by our return department:
1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number on the box.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We are not liable for return merchandise that does not reach our return department.
We will notify you via phone, mail, or e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 to 21 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.

Shipping Charges

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